New customer for Aastra MX-One Telephony for DV02

We have been in the news with our new MX-One customer. Wavin is one of Europe?s leading suppliers of water management, plumbing, heating and drainage systems.

Brief

Our brief was to assist Wavin in building a ?joined up? communication infrastructure for all of their UK and Ireland sites. As an outcome of a carefully designed and produced scope, a?natural fit with?Aastra?s MX-ONE??and?Solidus eCare?solutions was achieved. Our planning and management of the deployment ensured a swift and smooth transition to the new technology.

What we supplied

The Aastra MX-ONE? replaced a third party phone system, with the Aastra Solidus eCare?multimedia contact centre?to?integrate their customer operation centre into their wider communications infrastructure.?We installed the solution across 8 of Wavin?s UK-wide sites, for a total of 1,500 extensions,?creating a single and fully integrated network for all Wavin communications.

Customer Quote

Angela Crocker from Wavin?said:

?We chose the Aastra MX-ONE? to replace our legacy PBX because of the competitive costs, flexibility and associated applications this communications server offers. For example, we took advantage of Aastra?s Solidus eCare contact centre for our multi-site Customer Operations Function. Solidus eCare provided us with the ability to fully integrate our contact centre operations with our wider internal and external communications so that we present a cohesive image and can also improve both our efficiency and use of time. Our aim of integration was seamlessly achieved with the support of Aastra?s technology and their partner, DV02?s, expert support.?

This was the headline on the?http://www.aastra.co.uk/ website

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Source: http://dv02.co.uk/wavin-chooses-mx-one-from-dv02/

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